Refund policy

We want you to be happy with your order.

If you receive a damaged, defective, or incorrect item, please contact hi@boys.care within 14 days of delivery and include photographs where possible.

For hygiene and safety reasons, opened personal care products cannot be returned unless they are defective.

Unused and unopened products may be returned within 14 days of receipt. Customers are responsible for return shipping costs unless the item is defective or supplied in error.

Refunds are issued to the original payment method after the returned products have been received and inspected.

Return shipping costs, customs duties, taxes, and any related fees incurred when returning products from outside the European Union are the responsibility of the customer unless the product is defective or supplied in error.

This policy does not affect your statutory consumer rights.